For faulty products, we offer a 30 DAY REPLACEMENT WARRANTY. We do not offer a satisfaction guarantee on any of our products, however we do stay true to our exceptional level of customer service, we will always aim to keep all our customers happy and satisfied with their purchase.
If your product is found to be faulty, it will be replaced with an identical product. If we are unable to replace your product, we will offer you the option of choosing another product of the same value.
Due to health & hygiene reasons, we are unable to offer an exchange on used or 'change of mind' Shaving and Grooming Products unless item is deemed to be faulty and is being exchanged or replaced under warranty.
Additional non-returnable items:
Downloadable software products
Health and personal care items
To complete your return and/or warranty claim, we require a receipt or proof of purchase.
Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.
Refunds (if applicable)
Once your return or warranty claim has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval/rejection of your refund or warranty claim.
If you are approved, then your refund or replacement item will be processed. Replacement item sent out or a credit will automatically be applied to your credit card or original method of payment, within 5 Business days. Please note: If item had been purchased using a gift card and a credit had been granted, the item will be credited again as a gift card.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially processed.
Next contact your bank. There is often some processing time before a refund is processed.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: P.O Box 2528 Cheltenham Melbourne, Victoria 3185
To return your product, you should mail your product to: P.O Box 2528 Cheltenham, Melbourne, Victoria 3192
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
When returning your product, please make sure you provide the following details:
- Your full name
- Your order number
- Reason why you are returning the product
- Your instructions informing us how you would like the issue resolved.
- Original order confirmation or invoice you received with your product
- Contact phone number if not provided previously
This will help us to quickly resolve the issue, should we need to contact you.